Systems Support Technician

Description

Job Summary: We are seeking a Systems Support Technician to design and lead technological solutions that support the evolution of systems and communications, building robust and scalable digital infrastructures. Key Highlights: 1. Design and lead technological solutions for digital infrastructures. 2. Work with cutting-edge technologies in innovative projects. 3. Tailored career plan and continuous training. Location: Madrid, MD, ES Professional Profile: User Management Required Experience: More than 2 years of experience Work Mode: On-site **Indra Group, Tech for the future.** Joining our Digital Infrastructures, Communications \& Workspace team is much more than a professional challenge: it is the opportunity to design and lead technological solutions that accompany the evolution of current and future systems and communications. We build robust, secure, and scalable digital infrastructures, ensuring high reliability levels, boosting organizational productivity, and optimizing our clients’ return on investment. You will participate in projects transforming the technological infrastructure of leading companies, delivering real business value and positioning our offering as an industry benchmark. If you are motivated by creating impact through technology and contributing to strategic projects, this is the place for you. **Join our team!** As part of our positioning as a leading company, we aim to strengthen our team with a **Systems Support Technician** **What will you do?** * Provide advanced microcomputing technical support to users, including VIP profiles. * Administer and manage Windows and Microsoft 365 environments, ensuring their proper operation. * Prepare, configure, and deploy equipment, as well as set up new workstations. * Diagnose and resolve hardware, software, and peripheral incidents. * Manage and operate EndPoint Management tools for device control and maintenance. * Provide support for office productivity tools (Office, Project, Visio, Microsoft 365\). * Handle and manage incidents and requests, ensuring proper tracking and resolution. * Configure and provide support for mobile devices (iOS and Android). **What do we expect from you?** * At least 4 years of experience in Windows systems administration, Microsoft 365, and microcomputing technical support. * Experience in configuring and resolving incidents related to peripherals and mobile devices (iOS/Android). * Experience with EndPoint Management tools. * Experience supporting users and managing incidents in corporate environments. * Ability to work autonomously, with a service-oriented and solution-focused mindset. * ITIL training or certification is desirable. Majadahonda (Madrid). On-site **What we offer you** * + **Stability and Future** **✨****:** Long-term projects within a leading company employing **over 50\.000 professionals**, backed by financial security. + **Innovative and High-Impact Projects** : You will work with cutting-edge technologies, delivering impact both nationally and internationally. + **Close and Transparent Environment** : You will enjoy direct and fluid communication with managers and colleagues, within a collaborative and open environment. + **Autonomy and Flexibility** **:** You will have the freedom to organize your work, with genuine work-life balance adapted to your pace. Some positions require shift work or on-call availability, depending on operational needs. + **Career Plan Tailored to You** **:** Designed to accelerate your professional growth and development. + **Continuous Training** **:** via Open University and Udemy for Business (over 6\.000 courses to help you specialize!). + **Exclusive Well-being Discounts** **:** Enjoy benefits at gyms, restaurants, stores, leisure venues, and more as an Indra employee. + **Competitive Compensation** and **flexible compensation plans** tailored to your needs. **What does our selection process look like?** * + Profile Review : We assess your experience and skills to determine if you match our requirements. + Initial Contact (5\-10 min) : If you receive a call from an unknown number, it’s our team! A brief conversation to get to know you and address any questions. + Technical Interview : You’ll meet the team, who will explain the project and daily tasks. We’ll also explore your technical knowledge. Additionally, brief psychological and English competency assessments may be conducted (if required). + Interview with Talent Acquisition Team : We want you to better understand our company—our values, career model, skills… so both you and our team can evaluate mutual fit. + Offer and Welcome : If everything goes well, you’ll join our team and begin this new chapter together! *Our commitment is to foster workplaces where people are treated with respect and dignity, promoting staff professional development and guaranteeing equal opportunities in recruitment, training, and promotion, while providing a work environment free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.*