Workshop Receptionist / Customer Service Representative – Valencia

Description

Job Summary: We are seeking a passionate Workshop Receptionist with excellent customer service skills and strong organizational abilities to join our expanding team. Key Highlights: 1. Passion for the automotive and motor vehicle industry. 2. Enjoyment of customer interaction and delivery of professional service. 3. Problem-solving ability and effective communication skills. We are growing — and invite you to join us on this journey. To determine whether this opportunity is right for you, consider the following questions: ❓ Is the automotive and motor vehicle industry your passion? ❓ Do you enjoy interacting with customers? ❓ Are you an organized, methodical, and solution-oriented individual? ❓ Do you want to join a company with over 50 years of history and continuous expansion? If you answered ✅ yes to all of the above — ‼️ WE’RE LOOKING FOR YOU ‼️ Responsibilities Main Responsibilities of a Workshop Receptionist * Greet and receive customers upon arrival at the workshop, delivering friendly and professional service. * Listen to and record customer concerns, vehicle issues, or symptoms, performing an initial assessment. * Create work orders and manage required documentation. * Coordinate with workshop technicians regarding repair scheduling and progress. * Inform customers about diagnosis results, estimates, estimated completion times, and service status updates. * Manage vehicle handovers, explaining completed work and addressing customer questions. * Conduct post-service follow-up to ensure customer satisfaction. * Monitor appointments, spare parts, warranties, and potential complaints. * Maintain up-to-date internal workshop IT systems and records. Requirements WHAT WE’RE LOOKING FOR Prior knowledge of the automotive sector or relevant experience is highly desirable. Familiarity with mechanics, bodywork, or vehicle appraisal training is considered an asset. We prefer candidates residing in Valencia or its surrounding areas. Attitude matters greatly. If you are positive and eager to grow and improve, you will fit seamlessly into our team. What’s needed to communicate effectively with customers * Excellent verbal and written communication skills, capable of translating technical language into clear, understandable terms. * Active listening to identify real needs and build trust. * Empathy and courteous demeanor, even under stress or when dealing with customers facing urgent issues. * Strong organizational and time-management skills to coordinate appointments, tasks, and deadlines. * Proactive and solution-focused attitude, oriented toward resolving issues efficiently. * Patience and clarity when explaining processes, estimates, and repairs. * Professional appearance and service orientation. * Ability to manage conflicts while maintaining calm and effective communication. * Basic knowledge of the automotive sector to provide accurate and confident information. Benefits WHAT WE OFFER Full-time employment contract. Working hours: Monday to Friday, 08:00–17:00. Immediate start. Vacancies available at our Valencia dealerships: Pista de Silla, Xàtiva, and Alzira. If you’re interested in this opportunity and believe you match the profile, please send us your CV.