We are looking for a receptionist

Description

**Overview:** The padel receptionist is the first point of contact for club customers. Their primary role is to provide friendly and efficient service, manage court bookings and services, and ensure the smooth operation of the reception area. They directly contribute to a positive experience for members and users of the sports center. **Main responsibilities:** * Greet customers in person, by phone, and via digital channels (WhatsApp, email, and Playtomic). * Manage court bookings, tournaments, and other club services. * Process and record payments (cash, card, or online systems). * Monitor user entry and exit, and verify memberships or vouchers. * Keep the member and customer database up to date. * Support the organization of events, tournaments, or promotional activities. * Coordinate with coaches, instructors, and maintenance staff. * Maintain a tidy, clean reception area with readily available informational materials. * Resolve inquiries, complaints, or issues courteously and effectively. **Requirements:** * Prior customer service experience, preferably in sports centers or padel clubs. * Basic office software knowledge and experience using booking systems. * Professional appearance, strong communication skills, and customer orientation. * Organizational ability and capacity to handle high-traffic situations. * Familiarity with padel and its basic rules is a plus. * Availability to work rotating shifts (morning/afternoon) and weekends. **Key competencies:** * Empathy and friendliness. * Teamwork. * Responsibility and punctuality. * Problem-solving. * Initiative and proactivity. **Typical conditions:** * Part-time or full-time position (depending on club size). * Rotating shifts. * Dynamic and sports-oriented environment. * Opportunities for growth into club management or event coordination roles. Job type: Part-time, Permanent contract Expected hours: 21 hours per week Work location: On-site employment