Administrative Assistant for Contracting and Customer Service

Description

Job Summary: We are seeking administrative staff to handle contracting and customer service tasks, including managing offers, policies, endorsements, and sales notifications, as well as supporting internal and external customers. Key Responsibilities: 1. End-to-end management of contracting and customer service 2. Administrative support at branch offices and for account managers 3. Variety of administrative and communication tasks We are seeking administrative staff for contracting and customer service tasks in Valencia. Duties include registering offers, policies, and endorsements; canceling policies according to technical regulations; processing endorsements; and recording sales notifications. Additionally, responsibilities include receiving and processing classification requests, non-payment notices, and renewals; providing information on insurance proposals and candidate status; issuing and modifying proposal rates; answering calls from internal and external customers; assisting policyholders and agents; supporting basic branch administrative activities (e.g., mail handling, visits, etc.); and supporting customer account managers. A temporary contract through an ETT (Temporary Employment Agency) is offered initially. Working hours vary by season: during winter, Monday to Thursday 08:00–17:30 and Friday 08:00–17:30; during summer, Monday to Thursday 08:00–15:00 and Friday 08:00–14:00\. Remote work is permitted with 60% on-site presence and 40% remote work, though higher on-site attendance may be required during the training period. The salary is €10.61 gross per hour.