CMS AI Specialist

Description

At **Assist**, we believe the best talent is already part of our team. We invest in internal growth because we know each person possesses skills, interests, and potential that extend far beyond their current role. If you're passionate about technology, artificial intelligence, and automation—or want to develop a new professional facet—this could be your opportunity. **We are looking for: CMS AI Specialist** We seek a person to drive the technological transformation of our CMS through the development and implementation of AI-based solutions. **What will you do?** * Drive the technological transformation of the CMS to improve operational efficiency. * Develop and implement intelligent AI-based tools to automate processes and optimize system performance. * Collaborate with various teams to integrate AI solutions into CRM architectures and ticketing systems. * Analyze data to identify improvement opportunities and contribute to the continuous evolution of AI models. * Design and maintain technical documentation for developed tools and integrations. **What are we looking for?** This position is right for you if... * You are among the first to try new tools and understand how to get the most out of them. * You constantly seek more efficient ways of working. * You prefer solving problems at their root rather than applying temporary fixes. * You are interested in professional growth within the fields of Artificial Intelligence and automation. * You have a minimum English level of B2. **Requirements:** Minimum education * Higher Vocational Training qualification (or equivalent experience). Experience * At least 1 year. Technical knowledge * Bot building. * Process automation (RPA). * Programming or scripting (preferably Python). * APIs and integrations. * Data analysis. * Experience in customer service processes, contact centers, CRM, CCaaS platforms, or ticketing systems will be valued. * Knowledge of generative AI tools and prompt design will be valued.