Receptionist

Description

Position Summary: We are seeking a Receptionist for our Front Office team, responsible for ensuring a warm welcome to guests, managing check-in/check-out processes, and delivering exceptional service. Key Highlights: 1. Be part of a team striving to be the best with integrity and respect. 2. Unique training and development programs for continuous growth. 3. Access to global health benefits and wellness programs. At Mandarin Oriental Punta Negra, Mallorca, we are looking for a Receptionist to join our Front Office team. Are you an expert in what you do? Would you like to be part of a team striving to be the best, working with integrity, respect, and responsibility? Do you have a mindset focused on learning and growth? Join us and become a true fan of the extraordinary! Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in iconic destinations worldwide, with a strong pipeline of projects. Increasingly recognized for creating some of the world’s most prestigious properties, the Group delivers legendary service inspired by its Asian heritage and represents the most forward-thinking luxury experiences. Situated in the spectacular setting of Puerto Portals, Mandarin Oriental Punta Negra reflects the vibrant energy of Mallorca. A place where subtle, emotional luxury merges with natural beauty and the island’s character, creating an environment where inspiration arises spontaneously. Experience the essence of Mallorca through exceptional personalized experiences, unique gastronomic offerings, and revitalizing wellness moments — all designed to immerse you in the island’s authentic and extraordinary spirit. About the Role Based at Mandarin Oriental Punta Negra, Mallorca, the Receptionist will be responsible for ensuring a warm welcome to guests, efficiently managing check\-in and check\-out processes, and delivering exceptional service throughout their stay. As a Receptionist, you will be responsible for the following duties: * Ensure smooth and efficient guest arrivals and departures. * Provide attentive service and attend to guests’ needs throughout their stay. * Manage front office documentation, reservation systems, and guest records. * Perform other tasks assigned by the Front Office Manager. * Answer calls and emails, provide information, and assist with guest requests. * Communicate with housekeeping, maintenance, and concierge departments to ensure guest satisfaction. * Handle guest payments, issue invoices, and resolve billing inquiries. * Follow hotel security procedures, including guest ID verification and protection of personal data. * Professionally and promptly address and resolve guest complaints or concerns. * Ensure the reception area remains clean, welcoming, and well-organized. * Perform any other reasonable task required by the Front Office Manager. As a Receptionist, we expect the following from you: Experience and Education * Prior experience in the same role is preferred. Technical Skills * Effective communication skills in English and Spanish (additional languages are an advantage). * Willingness and flexibility to work rotating shifts (morning, afternoon, and night). * Neat appearance, adhering to the hotel’s grooming standards. * Basic computer knowledge, with proficiency in Windows operating systems and Microsoft Office suite (Excel, Word, Outlook). * Familiarity with hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS). Our Commitment to You * Learning and Development. Your success is our success. We design unique training and development programs for every stage of your career to support your continuous growth. * MOstay. When you work with the dedication demonstrated by our colleagues, taking time off is essential. As part of the \#MOfamily, you can stay with us anywhere in the world. The MOstay program offers complimentary nights and special room rates for you and your loved ones. * Colleague Health and Wellness. Achieving a healthy work-life balance is essential. Your wellbeing matters to us. All our colleagues globally have access to diverse health benefits and wellness programs. We’re Fans. Are you?