**Description** --------------- We are seeking a professional who will serve as a fundamental support point for the office, ensuring proper administrative and operational management of clients, insurance programs, and employee benefits, as well as the smooth functioning of associated commercial and corporate processes throughout the business cycle. The role will combine client service and support functions, coordination with insurers and suppliers, commercial process management in CRM Dynamics, and general office administration support, actively contributing to operational efficiency, service quality, and business growth. **The Role** * Administration and monitoring of insurance programs and Employee Benefits. * Management of enrollments, terminations, modifications, and portfolio movements. * Coordination with insurers, suppliers, and internal teams. * Administrative support to consultants, account executives, and the commercial team. * Preparation of documentation, reports, presentations, and client communications. * Creation and maintenance of accounts, contacts, and opportunities in CRM Dynamics. * Monitoring of the sales pipeline and updating of business information. * Support in client onboarding, KYC, and corporate onboarding processes. * Data quality control and compliance with internal processes. * Acting as the local point of reference ("Champion") for the use of commercial tools and operational processes, promoting best practices and efficiency improvements. * Coordination and tracking of administrative tasks related to office operations. * Management and control of supplies, office materials, and operational needs of the workplace. * Support in logistical organization of meetings, visits, internal events, and corporate activities. * Collaboration with various company departments to ensure agile and efficient office operations. **Qualifications** ------------------ **Requirements** * Prior experience in administrative functions, commercial support, client management, or insurance. * Strong organizational and planning skills. * Attention to detail and quality orientation. * Proficiency in Microsoft Office tools and CRM systems. * Ability to manage multiple tasks and priorities simultaneously. * Excellent communication and teamwork skills. * Proactive attitude, service orientation, and capability to drive operational improvements. * Advanced level of English and Spanish. * Current or previous residence in Mallorca and familiarity with the business and administrative environment of the Balearic Islands will be highly valued. *We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
