ASSISTANT FRONT OFFICE MANAGER (40182)

Description

Job Summary: Meliá is seeking an Assistant Front Office Manager for Sol Palmanova, responsible for coordinating the front desk operations and ensuring an exceptional guest experience. Key Highlights: 1. Unlimited global growth and development opportunities 2. Participation in the exclusive My MeliáRewards loyalty program 3. Exclusive discounts and flexible compensation with My MeliáBenefits ***"The world is yours with Meliá"*** Discover a boundless career path at Meliá, where growth and development opportunities are infinite. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. **"The world is yours with Meliá"** At Sol Palmanova, we are looking for an **Assistant Front Office Manager** to support the management of the Front Office department, ensuring an exceptional experience for our guests and contributing to team development and achievement of hotel objectives. ### **What will you do?** * Support the Front Office Manager in coordinating daily front desk operations. * Ensure excellent customer service throughout the entire guest stay cycle. * Manage incidents and complaints, ensuring prompt resolution. * Supervise check\-in, check\-out, and telephone service processes. * Collaborate with other departments to deliver a seamless and personalized guest experience. * Promote upselling of services and adherence to brand quality standards. ### **What are we looking for?** * Degree in Tourism, Hospitality, or related field. * Minimum 2 years’ experience in Front Office roles within hotels. * Advanced English proficiency; additional languages are a plus. * Knowledge of hotel operations and property management systems. * Customer orientation, leadership, organizational skills, and teamwork. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with the principles outlined in our Human Resources policies. Furthermore, we promote throughout our workforce a corporate culture committed to effective equality, and raise awareness regarding the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our industry through a highly skilled and socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, this is possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**