**Company** Remote Work **Location** Barcelona Office **Contract Type** Permanent ### **Job Description** Comprehensively manage complaints received from official bodies, ensuring adherence to established deadlines, response quality, and compliance with current regulations; guarantee appropriate coordination with all involved departments; and contribute to customer satisfaction and risk minimization for the company. ### **Your Responsibilities Will Include** * Receiving, analyzing, and processing complaints originating from official bodies (Municipal Consumer Information Offices, * General Directorates of Consumer Affairs, Arbitration Boards, regional authorities, and other competent bodies). * Reviewing submitted documentation and identifying the specific circumstances of each case file. * Investigating facts by analyzing available information in corporate systems. * Coordinating with involved business units to obtain necessary information and resolve case files. * Drafting well-founded, clear responses aligned with applicable regulations and internal procedures. * Monitoring case files to ensure compliance with Service Level Agreements (SLA) and legal deadlines. * Recording and updating information in corporate tools. * Identifying recurring incidents and proposing improvement actions aimed at optimizing processes and reducing future complaints. * Adhering to quality standards, confidentiality requirements, and data protection regulations. ### **Requirements** * Proven experience in administrative management and processing of complaints within Back Office environments. * Ability to interpret and analyze administrative and regulatory documentation. * Excellent written communication skills, with capacity to draft formal responses addressed to official bodies. * Proficiency in office software, especially Microsoft Excel, Word, and Outlook. * Experience using SAP, Salesforce\-Distribuidora, GEMAS and GESI, WorkBeat, ForceBeat, HeartBeat and Exabeat applications; certified digital signature usage; WART * Ability to manage a high volume of case files, prioritize tasks, and ensure adherence to established deadlines. * Knowledge of administrative procedures and quality standards associated with document management. * Familiarity with data protection and confidentiality regulations governing information handling. ### **What We Offer You** * Join a well-established corporate group with national and international presence. * Permanent contract. * 100% remote work arrangement. * Possibility of assignment to centers in Seville, Barcelona, or Madrid. * Excellent working environment. Our commitment is to foster workplaces where individuals are treated with respect and dignity, supporting professional development of staff and guaranteeing equal opportunities in recruitment, training, promotion, remuneration policies, working conditions and employment, occupational health, working time organization, and work-life balance—providing a workplace free from any discrimination based on gender, sex, ethnic origin, race, age, sexual identity, disability, sexual orientation, religious beliefs, language, cultural background, or educational level. #### **Take the Step** If you wish to grow within a company that invests in innovation, stability, and people, **Teknei** is where you belong. Join a team of professionals where your talent will make an impact from day one. Apply now and let’s build transformative technological solutions together.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
