Workshop Manager

Description

Job Summary: Coordinate and supervise the workshop's daily operations, ensuring productivity, service quality, process compliance, and customer satisfaction. Key Highlights: 1. Team leadership and optimization of after-sales operations. 2. Continuous training and professional development with autonomy and responsibility. 3. Integration into a dynamic team and an established professional environment. **Workshop Manager** ==================== At **Grup Lesseps**, a leading group in the automotive sector and official **SEAT and CUPRA** dealer, we consistently commit to quality, efficiency, and excellence in customer service. We are seeking a **Workshop Manager** for our center in **Martorell**, with the ability to lead teams and optimize after-sales operations. ### **What will be your mission?** You will be responsible for coordinating and supervising the workshop’s daily operations, ensuring productivity, service quality, process compliance, and customer satisfaction, while guaranteeing efficient management of the team and available resources. **Key Responsibilities:** ---------------------- * Organize and supervise the workshop’s daily activities. * Manage, coordinate, and lead the technical team. * Plan workloads and assign repairs. * Monitor productivity, efficiency, and goal achievement. * Control the quality of performed interventions. * Supervise compliance with manufacturer procedures and standards. * Coordinate with reception, service advisors, and after-sales departments. * Manage technical incidents and support the team in complex repairs. * Track area KPIs: productivity, turnaround times, profitability, customer satisfaction, etc. * Supervise proper use of tools, facilities, and equipment. * Promote continuous improvement initiatives and process optimization. * Train, mentor, and develop the technical team. **Profile:** ----------- * Essential Requirements * Prior experience as a **Workshop Manager**, **Workshop Supervisor**, or **After-Sales Manager** in the automotive industry. * Experience managing technical teams. * Knowledge of mechanical and/or bodywork workshop processes. * Strong organizational skills and leadership capability. * Results-oriented, with focus on productivity and service quality. * Experience working with performance indicators (KPIs). * Proficiency with computer tools and management software. * Valid driver’s license (Category B). ### **Preferred Qualifications** * Previous experience at **official dealerships**. * Familiarity with **SEAT / CUPRA** or **VAG Group** processes and standards. * Technical education in automotive engineering or after-sales management. * Experience in process optimization and profitability improvement. * Leadership-oriented profile, with strong team motivation and customer service orientation. **What We Offer:** --------------------- * Stable employment with a well-established and growing company in the automotive sector. * **Permanent contract**. * Competitive salary commensurate with experience and job responsibilities. * Incentive or variable compensation scheme based on objectives (if applicable). * Continuous training and professional development. * A project offering autonomy, responsibility, and decision-making authority. * Real opportunities for career growth within the group. * Integration into a dynamic team and an established professional environment. ### **We Want to Meet You** We seek a candidate with leadership capacity, operational vision, and results orientation—someone capable of driving workshop performance and contributing to an outstanding customer experience. **Join Grup Lesseps and lead our workshop at the Martorell center.**