**RESPONSIBILITIES** * Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks. * Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs. * Ensure Data Management is performed accurately and on time. * Ensure Tickets and Calls are responded within SLA timescales and to a high standard. * Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required. * Proficient in using systems and tools. * SOC Controls completed on time and with the necessary evidence. * Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice. * All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. * Highlight to Service Manager any deviations from the standard scope of service. * Ability to recognize and deal appropriately with sensitive and confidential information. * Successful completion of all learning objectives. * Time Recording to be completed accurately and on time. * Strada Security Standards are adhered and followed. * Contribute to team meetings and raise any issues immediately to your Service Manager. * Ensure you are up to date with all Strada HR announcements and communications. * Build good relationships with all lines of businesses where appropriate. * Update internal stakeholders, when needed, in a timely and accurate way. * Participates in projects and activities as needed and assigned. **REQUIREMENTS** * Good knowledge of MS Office tools such as Excel, Word, and PowerPoint * Flexibility to support a global and fast paced environment * Attention to detail * Excellent written and verbal skills * Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Essential * High School/University diploma or equivalent * HRIS knowledge * High level of English spoken and written allowing everyday work communication in this language * Additional language(s) as required for a specific position We offer you a competitive total rewards package, continuing education \& training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .