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Job Summary: We are seeking a Change Management Lead to lead the coordination, evaluation, and organization of modification requests for infrastructure and technological applications. Key Highlights: 1. Lead the coordination, evaluation, and organization of change requests 2. Ensure compliance with change management processes and best practices 3. Act as a liaison between business and technical teams for efficient management We are knowmad mood! We are a leading digital transformation company, constantly evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with a mission to deliver value to our clients and empower our talent. Comprising over 3,000 creative, digital, and innovative people connected to a shared purpose and capable of building connections with individuals worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values—collaboration, innovation, commitment, fun, and trust—guide us toward excellence. **What We’re Looking For?** ------------------ We seek a **Change Management Lead in technological environments**, responsible for leading the coordination, evaluation, and organization of all modification requests affecting the company’s infrastructure and applications. **Responsibilities** --------------------- * Receive, analyze, and classify change requests from various teams and stakeholders. * Coordinate with technical teams on implementing changes across infrastructure, platforms, and applications. * Define detailed execution, validation, and deployment plans. * Monitor the potential impact of changes and ensure system stability and availability. * Ensure adherence to processes, standards, and change management best practices (e.g., ITIL or similar). * Act as a liaison between business and technical teams to ensure smooth communication and efficient end-to-end change management. **Requirements** -------------- * Proven experience in **change management within technological environments**. * Knowledge of **platform configuration, infrastructure**, and technical environments (PL/SQL). * Ability to understand, assess, and coordinate **complex technical changes** (modifications to systems, environments, or components). * Outstanding **organizational, communication, and coordination skills**. * Knowledge and experience with **ITIL best practices** (certification preferred). **Ideal Profile** ---------------- * Proactive, solution-oriented individual with strong focus on order and planning. * Ability to collaborate across multiple teams and manage competing priorities. * Analytical mindset with process orientation. **What We Offer?** * **Permanent contract** * **Hybrid work model in Madrid** * **Flexible schedule**: Flexible hours from 8:30 AM to 6:00 PM, with intensive Fridays (8:00 AM–3:00 PM) and summer intensives (July and August: 8:00 AM–3:00 PM) * **Vacation days**: 22 vacation days + 2 discretionary days, plus December 24th and 31st off. * **Permanent contract**: From day one, with option of 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and education. * **Continuous learning**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Support to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work-life integration**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with your team. **Apply now—we’ll share more details!** Stay updated on our latest news by following us here → knowmad mood *At* ***knowmad mood*** *we are committed to equal opportunity and respect for diversity. We apply our Equality Plan and the principle of non-discrimination across all recruitment processes.*
