#### **Your Responsibilities** **Key Responsibilities** * **Manage daily operations of the PGT\-A/SR workflow**, ensuring adherence to TAT, quality standards, and processing capacity. * **Execute the diagnostic activities** within the PGT\-A service, ensuring strict adherence to validated protocols and consistently meeting the established KPIs * Coordinate staff schedules, workload distribution, and daily task assignments to ensure consistent operational readiness. **Clinical Communication \& Service Excellence** * Act as a **key point of contact** for clinics and fertility specialists, ensuring clear, timely, and professional communication. * Provide direct, accessible telephone support for any technical or documentation\-related questions, promoting a high\-quality and reliable service experience. * Coordinate with internal teams to ensure that clinical partners receive accurate information. **Quality, Compliance \& Documentation** * Ensure strict adherence to SOPs, quality standards, and regulatory requirements (ISO\-based frameworks, internal QMS). * Support investigation and documentation of deviations, non\-conformities, CAPAs, and change controls. * Maintain audit\-ready documentation and assist during internal or external audits. **Technical Oversight (PGT\-A/SR)** * Provide technical supervision across the PGT\-A/SR pipeline, ensuring correct execution of all processes and QC steps. * Troubleshoot technical issues, support root\-cause analysis, and help implement corrective actions in coordination with QA and scientific teams. * Ensure consistent application of validated workflows, QC criteria, and result governance procedures. * Issue resolution, and seamless support throughout the PGT\-A/SR process. #### **Your profile** **Required Qualifications** * **Bachelor’s or Master’s degree** in Biology, Biotechnology, Genetics, Biomedical Sciences, or related fields. * Minimum **3–5 years** of experience in diagnostic or reproductive genetics laboratories (direct experience with PGT\-A/SR workflows). * **Strong ability to communicate effectively** with clinicians and partner clinics, providing clear guidance in both technical and clinical contexts. * Previous **experience** in laboratory supervision or coordination. * Strong understanding of **quality systems** and documentation practices. * **Native Spanish** and **strong** **English proficiency**. **Key Competencies** * Strong organizational skills and operational supervision. * Ability to guide, support, and develop technical staff. * Attention to detail and strong compliance mindset. * Effective troubleshooting and data\-driven problem solving. * Clear and professional communication, both internally and with clinical partners. #### **Why us?** * Opportunity to contribute to a mission\-driven environment supporting reproductive genetics. * Professional growth in a high\-impact laboratory setting. * Competitive compensation package aligned with experience. * Inclusive, collaborative, and international team culture. #### **About us** With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo. We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.