We are One Team. We make it happen. We are Unstoppable. BABEL is a multinational technology consulting firm specializing in applying its services and technological expertise to accelerate the digital transformation of its clients—large enterprises and public institutions. What is our strategic plan? We look to the future! Our strategic plan, HyperSpace 2029, promises an exciting journey full of opportunities for professional growth and development. Achieving €1 billion in revenue is a challenge we are confident we will meet—through the collaboration and talent of our people—writing yet another success story together. What are we looking for? We seek a candidate with experience in Microsoft Dynamics 365 Customer Service, capable of implementing and configuring advanced solutions within collaborative and agile environments. Essential Requirements: * Demonstrable experience with Microsoft Dynamics 365 Customer Service. * Knowledge of Copilot Service Workspace (per official documentation). * Experience implementing and configuring the Dynamics 365 Channel Integration Framework. * Practical knowledge of the Microsoft APM SDK. * Experience in JavaScript programming. Desirable Knowledge: * Experience with TypeScript. Skills and Competencies: * Teamwork using agile methodologies (Scrum, Kanban). * Proficiency with collaborative tools such as Jira. * Ability to assess functional requirements and compare them against the product’s standard functionalities, ensuring alignment with client needs. * Autonomy and accountability in task management, maintaining high quality standards in development and implementation. What We Offer: * Participation in innovative and challenging projects. * A dynamic environment fostering continuous learning. * Integration into a qualified, multidisciplinary team. \#babel \#LI\-EC1 What do we offer? Babel—the great way to achieve success. Do you want to join an expanding, committed, and innovative team that makes history every day? At Babel, we support you on your path to success. We believe in people’s talent and aim to enhance it by offering an outstanding work environment built on collaboration and solidarity. Working at Babel is much more than working for a company—it means joining a team united by a shared mission and a corporate model grounded in values. Moreover: * We champion work-life flexibility (point-based vacation system, telecommuting, and flexible schedules). * We invest in training our *Babelievers*. * We invest in your physical and emotional well-being (Private Health Insurance / Life Insurance, personal trainer, and wellbeing program). * We also invest in your free time (outdoor activities, sports tournaments, subscription to a streaming platform—for example, Netflix). * You share in the company’s growth and are recognized for your contribution (Benefits Bonus). * We focus on working with cutting-edge technologies and innovative projects—but above all, we support digital transformation and bring technology closer to society. Are you up for the challenge? We’re waiting for you! *In compliance with current data protection regulations, we inform you that the controller of your personal data is GRUPO BABEL (see list of companies in our Privacy Policy), and your data will be used to manage your current and future recruitment processes, as well as for other purposes described on our website. This processing is based on the candidate’s consent. The personal data collected will not be shared with third parties except where expressly required by law. You may exercise your data protection rights by contacting * *data.protection@babelgroup.com**. Full information about our Privacy Policy is available on our website.*