**Are you passionate about technology and want to see how your work transforms the real world?** At our company, you will be part of a collaborative team that supports you at every step. If you are seeking an environment where your impact is tangible and your professional growth is assured… **What will be your mission?** Responsible for ensuring the efficient operation of the company’s IT and telecommunications systems by detecting alerts and incidents, receiving requests, and executing resolution procedures. **Your responsibilities will include:** * Personalized Support: Delivering exceptional customer service by understanding individual customer needs and providing effective solutions. * Multilingual Communication: Using your language skills to communicate effectively with customers speaking different languages, ensuring a seamless, barrier-free experience. * Monitoring and maintaining the IT infrastructure to ensure optimal availability and performance. * Diagnosing and resolving technical issues, including hardware, software, and network problems. * Implementing cybersecurity measures to protect data and infrastructure. * Collaborating with other teams to deploy new technological solutions and improve existing processes. * Documenting procedures and providing technical support to internal users. **What will make you stand out?** * Sufficient experience to operate autonomously in your daily tasks. * Ability to hold fluent conversations in English. * At least 1 year of experience in similar positions. * Prior experience as an IT Operator or in a similar role. * Solid knowledge of operating systems, networks, and communication protocols. * Ability to solve problems efficiently and work under pressure. * Excellent verbal and written communication skills. * Relevant IT certifications are valued. * Technologies: Linux, Grafana, Docker, PostgreSQL, Azure