*Who are we?* At BENACUS, we develop technical textile solutions and supply specialized products to public institutions and companies across various sectors. Through our brand UNDERHEAT, we design innovative products focused on thermal comfort and heat protection. We are a growing SME where each person has a real impact on the company’s operations. We seek individuals eager to learn, take responsibility, and grow professionally. *What are we looking for?* We aim to hire an organized, solution-oriented, and proactive individual to support the Operations department by tracking orders, coordinating logistics, and handling customer and supplier communications. We do not require extensive prior experience. We especially value attitude, organizational ability, and eagerness to learn. *Main responsibilities:* **Customer Support** * Customer service and follow-up. * Handling inquiries and incidents. * Order tracking until delivery. * Communication with customers regarding deadlines and deliveries. **Logistics** * Tracking of domestic and international orders. * Coordination with suppliers and transport companies. * Monitoring delivery dates. * Managing logistics incidents. * Organizing shipping documentation. **Administrative Support** * Updating information in Holded. * Document management. * Supporting administrative processes. * Collaborating with Commercial and Operations departments. *Profile we seek* **Mandatory** * Degree in Administration, International Trade, Logistics, Business Administration (ADE), or related field. * Proficiency in Excel. * Minimum English level C1\. * Strong organizational skills. * Solution-oriented and proactive individual. * Excellent communication skills. **Preferred** * ERP knowledge (Holded, SAP, Dynamics, or similar). * Experience in customer service. * Experience in logistics or order tracking. * Experience with international suppliers. * French *What is the job like?* This is a highly dynamic role where no two days are the same. You will interact with customers, suppliers, carriers, and various internal departments, participating in the entire operational chain—from procurement through to product delivery. We seek someone who enjoys organizing, tracking tasks, and helping ensure everything runs smoothly. *What do we offer?* * Immediate hiring. * Permanent contract. * Initial training and onboarding support. * Professional development plan. * Excellent working environment. * Involvement in national and international projects. * Opportunity to assume new responsibilities as you grow within the company. * Flexible work arrangements: after completing the training period and achieving the necessary autonomy, you may work remotely one day per week, subject to team and organizational needs. *What we value most* Beyond experience, we seek individuals who: * Are organized and methodical. * Take initiative to solve problems. * Can prioritize tasks effectively. * Enjoy teamwork. * Are consistent in tracking orders and incidents. * Want to learn and grow within an expanding company. ***Salary:*** €24,000 – €28,000 gross annually, depending on experience and expertise brought to the role. Salary: €24,000.00–€28,000.00 per year Benefits: * Company laptop * Company mobile phone * Optional remote work Languages: * English (Mandatory) * French (Desirable) Willingness to travel: * 25% (Mandatory) Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
