**Company Description** At SGS, our mission is to add value to society by providing a sustainable environment. Through our work, we guarantee safety and quality, building trust across all areas of society—even those not visible to the public. We employ the most highly qualified professionals, working as one cohesive team in over 140 countries every day—making us industry leaders. We encourage you to join this human team, where you will grow and develop within an environment of camaraderie, flexibility, respect, and equality. At SGS, you will find: The opportunity to make a difference. A place where you can contribute your value to society. An international, innovative environment full of challenges, where you can share and learn alongside the best. You define us—you make SGS! **Job Description** We strive to hire the very best professionals and value integrity, curiosity, excellence, respect, inclusion, and collaboration. Among many other things, what makes SGS special is our culture. Would you like to join an industry-leading company? We are seeking a Project Manager Customer Experience for our Madrid team, where you will carry out the following responsibilities: * **Customer and project management:** Act as the primary point of contact for assigned clients, managing day-to-day relationships and ensuring proper project execution. Guarantee adherence to deadlines, quality standards, deliverables, and client expectations—building trusted relationships and contributing to an outstanding service experience throughout the entire service lifecycle. * **Analysis and presentation of results:** Analyze results from Customer Experience programs and studies, transforming data into actionable insights, conclusions, and recommendations. Prepare and present executive reports to clients, offering consultative perspectives that support decision-making and identify improvement opportunities. * **Opportunity identification and client development:** Identify client needs, challenges, and opportunities, proposing value-adding solutions and services that enhance their performance. Collaborate with the commercial team to develop, track, and advance opportunities within existing accounts. * **Internal coordination:** Coordinate with analysis, operations, consulting, and vendor teams to ensure correct project execution. Monitor activities, milestones, risks, and deliverables—ensuring quality, efficiency, and fulfillment of commitments made to clients. * **Market knowledge:** Stay current on Customer Experience trends, methodologies, and best practices—as well as market research and customer experience principles. Contribute ideas and proposals to evolve service offerings, improve existing solutions, and generate new value opportunities for clients. **Requirements** What are we looking for in you? * A degree in Business Administration and Management (ADE), Marketing, Communications, or a related field. A Master’s degree or specialized training in Customer Experience or Client Management will be valued. * Minimum 2\-4 years’ experience in project management, client management, consulting, Customer Experience, or market research. * Proficiency in English and Portuguese will be considered an asset. **Additional Information** **What will you find at SGS?** * We are a multinational industry-leading company operating across virtually all industrial sectors. * SGS employees consistently rate our positive work environment as the most valued aspect. * We provide technical and soft-skills training to support your continued professional growth. * We offer Flexible Compensation and exclusive discounts for SGS employees. * We are a sustainable company actively engaged in addressing social issues. At SGS, as part of our firm commitment to promoting equal opportunities and respecting diversity, we ensure that all our recruitment processes are conducted objectively, impartially, fairly, and entirely free from bias or discrimination.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
