Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader of delivering global data center services executed with precision. At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we're able to deliver for our clients. This team\-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility. As a IT Service Desk Engineer you would be responsible for supporting the customers/users with 1st and 2nd line support. You should be familiar with PC configuration and software/hardware set up. This is a fantastic time to join a growing Data Center business. It will provide great opportunities for candidates with drive and motivation. Local language is not required for this role, but English is necessary. This is a full\-time position from Monday to Friday, business hours. Key Accountabilities* Provide 1st and 2nd line support to the business. * Provide VIP Support and guidance. * Provide Remote Support \& assistance * Ensure all Incidents \& Service Requests are handled within our Service Level Agreements. * Ensure Services are maintained and always available for use. * Ensuring quality and completeness of end\-user hardware and software asset inventory management. * Configure PC's and set up for users * Set up misc. hardware and software for users. * Ensuring end\-user devices are patched and meet our Compliance standards. * Microsoft M365 Administration \& Support. * End\-user device management via In\-tune * Mac device management Knowledge \& Experience Preferred qualifications: * ITIL Foundation Certificate or ITIL v3 * A\+ Certification or similar Microsoft Training Required skills \& experience: * Minimum 2 years’ Experience working in an IT Service Organization * Works under own direction * An understanding of Networking * Active Directory and Group Policy * Microsoft Office 365, including Teams and SharePoint * Microsoft Azure, Intune, and Defender for Endpoint * Ivanti Service Manager or similar ITSM toolset experience * MacOS and Mac device management working knowledge If your professional growth and compensation trajectory are restricted in any way, consider – * Stepping into a role with a nationally recognized leader in the Mission Critical market * Working with an employer who maintains a corporate philosophy to hire only our nation’s best * Who invests in and are unilaterally committed to continuing the enrichment of their employees If you have what it takes to work in a dynamic, fast\-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests. \#EMEA