**Company Description** **Doctoralia is Spain’s leading digital health platform and has been part of the Docplanner Group since 2017—a multinational present in over 13 countries.** **With more than 3,000 passionate collaborators united by a shared mission: helping people live longer, healthier lives. ❤️** **How do we do it? Through our marketplace and mobile app, we enable users to search for private-sector healthcare professionals and/or clinics, read reviews from other patients, check availability, and book appointments online.** **But we go further. With our SaaS solution, we help healthcare professionals and medical centers optimize their operations using tools such as digital scheduling, electronic health records, and patient communication. Moreover, with Noa Notes—our first AI-powered solution—we simplify physicians’ workflows so they can fully focus on patient care. ✨** **Doctoralia has been part of the Docplanner Group since 2017, a multinational present in over 13 countries.** **Our core values guiding our daily work are:** * **Think like an owner** * **Learn and be curious** * **Focus on results** * **Keep it lean, keep it simple ✨** * **Be respectful and radically honest** **Job Description** **We’re seeking a Customer Success Specialist to support our clients from day one: leading their onboarding, proactively tracking their progress, and ensuring they maximize the value of Noa Notes. Your mission will be to build trusted relationships that drive continuous adoption and foster long-term client retention within the Doctoralia ecosystem.** **Accompany clients during onboarding, guiding them step-by-step to integrate Noa Notes into their daily workflow and ensuring they derive maximum value from the tool from the outset.** **Build trust-based relationships with clients by offering personalized, effective solutions to ensure their long-term satisfaction.** **Proactively monitor clients to guarantee optimal platform usage and improve retention.** **Resolve incidents in close coordination and constant communication with the Support team.** **Collect and relay client feedback to the Product team to enhance the user experience.** **Collaborate closely with Sales, Marketing, and Product teams to optimize processes and maximize Noa’s impact.** **Requirements** **✅ Minimum 2 years of experience in Customer Success, Account Management, or commercial roles involving direct client interaction.** **✅ Native or advanced Spanish proficiency (B2 English is a plus).** **✅ Advanced English proficiency.** **✅ Nice-to-have: experience with HubSpot and Salesforce.** **✅ Passion for technology and the digital world, with the ability to consultatively persuade clients about Noa’s value.** **✅ Comfortable working toward conversion and retention goals without aggressive sales tactics.** **✅ Strong communication and negotiation skills, and the ability to guide clients toward the best solution for their business.** **✅ Active listening and empathy to understand client needs and deliver effective recommendations.** **✅ Organizational skills, autonomy, and the ability to prioritize tasks in a dynamic environment.** **✅ Enthusiasm for giving and receiving feedback to continuously improve.** **Additional Information** **Competitive salary aligned with your experience.** **Most importantly: an exceptional team ready to support and accompany you on your journey.** * **️ Private health insurance (Adeslas).** **A paid birthday leave day to spend with loved ones.** **Free language classes.** **Unlimited access to iFeel chat for mental health and emotional well-being support.** **Hybrid work model with a minimum presence of one day per week at our Barcelona offices.** **Hiring Process:** **Interview with TA (30 min)** **Interview with hiring manager (60 min)** **Business case (60 min)** **Brief conversation with our Head of Customer Success** We promote and embrace equal opportunities in our selection process, and also every day at work. When you apply for our openings, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or paternity status, race, color, national origin, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need additional support in your selection process, we encourage you to let us know. Behind these words that you are reading, there is a person (hello!) who has already helped a candidate adapting the interviews, and now we are lucky to have this person with us. So even if you've never asked before, let this serve as a sign that, now, you can. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have the same rights, dignity and respect. period. " Mariusz Gralewski, CEO” \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ Data Controller: DOCTORALIA INTERNET, S.L. Purpose: To manage job applications and contact candidates when suitable positions become available. Legal Basis: Legitimate interest. Recipients: The Data Controller and other companies within the DocPlanner Group, as well as external data processors solely for the purposes indicated. Rights: Access, rectification, and erasure of your data, as well as other rights outlined in our privacy policy.