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Job Summary: We are seeking a technical support specialist to join the VISIOTECH team, providing technical assistance and resolving incidents for professional clients. Key Highlights: 1. Direct technical support to customers and incident management. 2. Being part of a customer-focused technical team serving professional clients. 3. Opportunity to work in a rapidly growing company. **Description:** ---------------- **About VISIOTECH** VISIOTECH is Europe's largest distributor of electronic security, networking, AV, and power equipment. With over €200 million in annual revenue, a team of more than 400 professionals, and an established presence across most Western European countries, we are a benchmark in innovation, technology, and customer service. Our headquarters are located in Madrid, and we continue to expand actively. **What Are We Looking For?** The selected candidate will report directly to the Technical Manager and become part of a technical team focused on professional clients. The position is based in Madrid (Vicálvaro area), with the following main responsibilities: * Providing direct technical assistance and support to customers via phone, email, or other applications. * Resolving technical incidents related to video surveillance systems. * In-depth knowledge of our product catalog, including technical specifications and item references. * Supporting the technical maintenance and commercial management of the customer portfolio. * Assisting the repair team in managing and resolving RMAs. * Supporting the development and creation of manuals, promotional videos, explanatory videos, etc. **Offered Conditions:** * A positive work environment within a multicultural and international setting. * Job stability. * Intensive working hours on Fridays. * One day of remote work per week. * Benefits: language classes, private health insurance, Gympass, company events, and even free fruit, nuts, and coffee! * Flexible Compensation: meal allowance, transportation allowance, and childcare allowance. * Opportunity to work in a company experiencing strong national and international growth. * Chance to join a young, high-performing, and highly specialized team. * Personal conditions will be discussed directly with the selected candidate. **Requirements:** --------------- We seek a candidate with a clearly technical profile—solution-oriented, responsible, and organized—with strong learning ability and experience working collaboratively, meeting several of the following criteria: * English proficiency is valued (especially written). * Proficiency with office tools (Outlook, Word, Excel, etc.). * Technical knowledge of networking and configuration of electronic devices. * Experience in remote repair and incident resolution. * Experience in customer service or post-sales technical telephone support. * Strong communication skills and strong customer orientation. * Technical knowledge of video surveillance products or systems is valued.
