**About this position** The Customer Service Representative will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in\-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for (new) customers, clients and guests, and provides them with all essential information they may reasonably require. The CSR reports into the Customer Service Manager but in daily operations, may be supervised by the Group Leader Customer Services. Responsibilities: * Act as first\- and main point of contact for all customers, clients and guests throughout their ‘lifecycle’ within the training center. * Act as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently. * Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request. * Ensure facilities are ready, prepared and organized in support of tuition activities (class and briefing rooms). * Takes ownership of any facility, training, administration calamities that may reasonably influence the individual customer’s experience, acts as interface to the customer to ensure such are mitigated at all times and suggests initiatives to continuously improve our client services processes to the Customer Services Group Leader. * Wears emergency phone outside office hours and follows up on emergent situations if required as locally agreed. **About CAE** =================== *At CAE, our mission is clear: to help make the world safer. For nearly 80 years, we have advanced innovation in simulation, training and mission readiness to support critical operations worldwide. Through advanced technologies, we help our customers work smarter, faster and more sustainably. Join an organization guided by purpose, where bold ideas are encouraged, collaboration drives progress, and your development fuels our shared success.* **Job Type** ================= Temporary (Fixed Term)**Equal Opportunity and Accommodations** =============================================== *CAE is committed to providing equal opportunity to all candidates, regardless of race, national origin, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age or any other characteristic protected by law. We encourage individuals who do not meet all criteria to apply. Reasonable accommodations are available upon request — please contact your recruiter or email* *CAECarrieres‑Careers@cae.com**.* **Data Protection** ========================== Privacy Statement *We sometimes use AI\-powered tools to support application assessment while maintaining fully human decision\-making. CAE thanks all applicants for their interest. However, only those whose profile and experience meet the requirements of the position will be contacted.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
