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Job Summary: We are seeking an AI Implementation Analyst with strategic vision and hands-on experience in generative AI, automation, and business analysis to drive digital transformation in the insurance sector. Key Highlights: 1. Key role in the digital transformation and AI adoption within the insurance sector 2. Collaboration with international teams on AI and automation projects 3. Driving AI competency development across the organization **Description** --------------- We are seeking an AI Implementation Analyst with strategic vision, practical experience in generative AI, automation, and business analysis, and deep domain knowledge of the insurance sector. You will work **remotely**, collaborating with international teams to support the digital transformation of broking and operations processes across Western Europe. You will play a pivotal role in training and developing AI competencies across the entire organization, driving AI adoption and change in partnership with local teams. **The Role** * Serve as the primary point of contact for local implementation teams working on AI and automation projects, focusing on intelligent agent development and process optimization. * Collaborate remotely with broking, operations, and technology stakeholders across multiple countries to gather, validate, and prioritize business requirements for AI-based solutions. * Translate business needs into clear functional specifications and user stories for AI and automation initiatives. * Participate in the design and manage the development, testing, and deployment of intelligent agents and automated workflows, ensuring solutions are practical, scalable, and deliver measurable value. * Conduct process mapping and impact analysis to identify opportunities for automation and efficiency improvement. * Support change management, user training, and adoption to integrate AI solutions across teams and countries, acting as a facilitator and coach (not as a team lead). * Actively contribute to AI and automation project governance, helping leaders manage priorities, capacity, and resources to ensure projects align with strategic objectives and are delivered on time and to specification. * Proactively and dynamically share knowledge by designing and delivering trainings, workshops, and materials that enhance AI competencies across different countries, fostering digital skills development throughout the organization. * Collaborate closely with country-level implementation teams to ensure effective change management, adapting AI initiatives to local needs and promoting global adoption. * Monitor project progress, proactively manage risks, and track benefit realization, reporting outcomes to project sponsors and stakeholders. * Ensure compliance with regulations, data privacy requirements, and internal governance standards throughout the project lifecycle. * Contribute to continuous improvement of AI and automation practices by sharing knowledge and best practices with colleagues internationally. **Qualifications** ------------------ **The Requirements** * Solid understanding of AI technologies, prompt engineering, and automation, with the ability to apply this knowledge to improve business processes and outcomes. * Demonstrable experience as a Business Analyst or similar role in the insurance sector (broking, claims, or operations), preferably in international or remote settings. * Ability to proactively and dynamically share knowledge by designing and delivering trainings and workshops that foster AI competency development across countries and teams. * Excellent change management, communication, and collaboration skills, with the ability to work effectively in multifunctional and multicultural teams in a fully remote environment. * Logical, analytical, and structured thinking, combined with initiative, adaptability, and a strong desire to learn in a fast-evolving digital environment. * Ability to work autonomously, manage priorities, and seek feedback and support when needed. * Bilingual proficiency in Spanish and English (minimum C1\), with the ability to communicate, train, and prepare materials in both languages. **Education and Certifications** * Preferred bilingual: native/fluent Spanish and English at minimum C1 level (ability to communicate, train, and prepare presentations in both languages for a regional audience). Additional European languages desirable. * Bachelor’s degree in Business Administration, Engineering, Data Science, Computer Science, or a related field. * Certifications in Business Analysis (e.g., BCS, IIBA) or AI/ML (Coursera, Microsoft, Google). * Experience with AI tools and automation platforms (Power Platform, Copilot, RPA, etc.). * Familiarity with data visualization tools (Power BI) and cloud environments (Azure, AWS). * Analytical mindset, attention to detail, and creative problem-solving ability. * Communication skills and willingness to work in multidisciplinary and multicultural teams across Europe. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
