Senior Dynamics 365 Customer Service & USD Developer

Description

Summary: Excelia is seeking a Senior Dynamics 365 Customer Service & USD Developer to develop and customize solutions within Microsoft Dynamics 365 Customer Service and build/maintain Unified Service Desk components. Highlights: 1. Develop and customize solutions within Microsoft Dynamics 365 Customer Service 2. Build and maintain Unified Service Desk (USD) components 3. Collaborate with technical teams to deliver seamless end-to-end solutions Senior Dynamics 365 Customer Service \& USD Developer Remote \| Full\-Time **About Excelia** ----------------- Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices. We are passionate about innovation and developing technology solutions that create real business impact. We are currently looking for a **Senior Dynamics 365 Customer Service \& Unified Service Desk (USD) Developer** to join an international project team. **What You'll Do** ------------------ * Develop and customize solutions within Microsoft Dynamics 365 Customer Service. * Build and maintain Unified Service Desk (USD) components, including Hosted Controls, Actions, Events, and Agent Scripting. * Develop custom hosted controls using C\#/.NET (WPF) and JavaScript. * Integrate CTI and telephony solutions within USD. * Work with USD APIs and SDK to extend platform capabilities. * Collaborate with technical teams to deliver seamless end\-to\-end solutions. Required * Strong experience with Microsoft Dynamics 365 Customer Service. * Hands\-on experience with Unified Service Desk (USD). * Experience with USD Hosted Controls, Actions, Events, and Agent Scripting. * Knowledge of CTI adapters and telephony integrations. * Strong C\#/.NET (WPF) development skills. * JavaScript experience within Dynamics environments. Nice to Have * XAML and advanced WPF knowledge. * Experience building custom UI integrations within Dynamics 365\. * Knowledge of Omnichannel for Customer Service or Customer Service Workspace. * Experience working in Agile environments (Scrum/Kanban) and Jira. **Why Join Excelia?** --------------------- * 100% remote position. * International environment and challenging projects. * Long\-term professional growth opportunities. * Collaborative culture focused on innovation and excellence. Interested? Apply now and become part of Excelia's global technology team.