Front Desk Assistant

Description

Job Summary: We are seeking a Front Desk Receptionist for Halo Hotel Boutique who delivers warm and personalized service while anticipating guests' needs. Key Highlights: 1. Enriching and transformative experiences for guests 2. Warm and personalized service anticipating guests' needs 3. A passionate professional career in a boutique hotel Job Description: At Halo Hotel Boutique, we curate the most enriching and captivating experiences for our guests from the moment they arrive at the hotel. Our mission is to guide our guests—experienced travelers—through transformative experiences that touch the soul, enrich their lives, and create unforgettable memories. If you appreciate attention to detail, enjoy close communication with our guests, and thrive while delivering warm, personalized, and anticipatory service, we invite you to join us on our journey and begin an exciting professional career. * Location: Seville * 40 hours/week Responsibilities: * Handle reservations via phone and email * Process guest check-ins and check-outs * Attend to guest requests and provide information on all inquiries (facilities, opening hours, surroundings, etc.) * Resolve complaints and claims; escalate serious issues to the Front Office Manager * Monitor daily billing and perform cash reconciliation * Maintain system cleanliness and up-to-date status Requirements: * Minimum qualification: Associate Degree * Experience: 1–2 years * Associate Degree in Tourism or related field * At least 1 year of experience in Front Office Department * Proficiency and hands-on experience with a Property Management System (PMS) is mandatory * Languages: English (Advanced). Additional languages are valued * Customer orientation * Communication skills * Initiative * Teamwork * Problem-solving skills Employment Type: Full-time Education: * Medium-Level Vocational Training (Desirable) Experience: * Front Office: 1 year (Mandatory) Language: * English (Mandatory); French and other languages are valued Work Location: On-site employment Employment Type: Full-time Benefits: * Intensive working hours during summer * Intensive working hours on Fridays * Option for an indefinite-term contract Work Location: On-site employment