Reception Manager (Menorca)

Description

Job Summary: Grupo Moga is seeking a Reception Manager to lead the department, ensure an exceptional guest experience, and become part of a professional and dynamic team. Key Highlights: 1. Team leadership and supervision of the reception team 2. Fosters a professional and collaborative environment 3. Professional training and development JOB DESCRIPTION At **Grupo Moga**, we are looking for a **Reception Manager** for the 2026 season. This position is pivotal within our team, leading the reception department and ensuring an exceptional experience for our guests. If you are passionate about guest service, possess leadership skills, and wish to join a professional, dynamic, and approachable team, we want to meet you! **Main Responsibilities** * Lead and supervise the reception team, ensuring agile and high-quality service. * Coordinate reservation management, check-in, and check-out processes, guaranteeing guest satisfaction. * Provide guests with information and assistance regarding services, activities, and property regulations. * Collaborate closely with other departments to optimize the guest experience. * Manage incidents and resolve issues promptly and efficiently. * Oversee the use of hotel management systems and guest documentation. * Train, motivate, and develop the reception team, fostering a professional and collaborative environment. * Prepare and submit performance reports for the reception department to management. **What We Offer** * Fixed-term discontinuous contract. * Meals and accommodation options available. * Positive work environment and stable team. * Opportunity to work in a professional and dynamic setting. * On-the-job training and opportunities for professional development. At **Grupo Moga**, we hire people, value diversity, and foster an inclusive environment for all candidates. **Submit your CV and join our team.** REQUIREMENTS * Prior experience in reception or hospitality, preferably with team management responsibilities. * Leadership, coordination, and incident resolution capabilities. * Excellent communication skills in Spanish and English; additional languages (e.g., French, German) are valued. * Proficiency in hotel management systems. * Guest-oriented mindset, responsibility, and commitment. * Strong teamwork ability and contribution to a positive workplace atmosphere. * Availability to work weekends, holidays, and afternoon-night shifts.