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Job Summary: We are seeking an experienced cybersecurity area lead to coordinate a team, ensure project quality, and serve as the primary client liaison for security services. Key Highlights: 1. Responsible for managing customer service and ensuring customer satisfaction. 2. Continuous training and certifications in a dynamic environment. 3. Leadership in cybersecurity to ensure service excellence. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations around the world to achieve excellence through transparent leadership and a strong team spirit. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **What do we do in the team?** The IDENTIFY unit of Telefónica Tech has three main objectives: * Ensure coverage of the client’s global threat landscape by identifying required data and addressing challenges or use cases. * Guarantee traceability and control of user account profiling across the client’s various tools and systems. * Protect data by preventing compromises and ensuring access is granted exclusively to information necessary for each actor/role involved with the client. We seek an area lead to coordinate the team and ensure project quality. **What will your day-to-day be like?** As the area lead, your mission will be to facilitate the client interface for reviewing overall service performance (monitoring, SLAs, issues, incidents, proposals, improvements, etc.). Given the technical complexity of the environment—covering all areas related to cybersecurity—relevant experience is expected. Your day-to-day responsibilities include: * Acting as the primary client contact during various service phases, as well as liaising with internal company departments. * Managing, coordinating, and monitoring service performance, resources, SLA compliance, and preparing associated reports. * Being responsible for managing the IDENTIFY service contracted by the client—participating in service monitoring, aligning efforts, building trust and customer satisfaction, and delivering increasing value toward achieving the client’s goals. * Staying up-to-date with current security trends and threats to prepare for potential future incidents. Additionally, you will be responsible for ensuring high service delivery quality through continuous improvement and ongoing monitoring. **And for this, we believe it would be ideal if you had…** **Experience** * Proven experience of at least 8 years in cybersecurity. * Relevant technical expertise. Demonstrable experience managing clients in the field of cybersecurity: security incidents, security posture, architectures, etc. * 2 or more years managing services (high-level SLAs, KPIs, and KRIs), resources, and personnel. * Experience managing and monitoring highly complex technology projects. Valued: * Technical knowledge related to data, data mining, DLP, and data security. * Technical knowledge in identity, roles, access, profiling, etc. * High-level stakeholder communication skills. * Experience monitoring the financial aspects of projects and services. * Experience in the banking sector. **Education** Required: * Higher Technical Degree in Computer Science, Telecommunications, or another equivalent degree related to the ICT sector. Desirable: * CISA/CISM/CISSP or equivalent. * Certifications related to Data Science or DLP. **Technical Knowledge** * Security architectures: security infrastructure, web services (CDN, WAF, Anti\-DDoS), API integration, authentication integration, IDM, IAM, etc. * SIEM/XDR: Use case lifecycle management, evolution, and automation. * Threat intelligence: Threat intelligence platforms, enrichment, etc. * Adaptation and creation of playbooks (e.g., SOAR). * Cloud security: * AWS Certified Cloud Practitioner or similar certification. * Knowledge of Azure, CGP. * CNAPP tools: CSPM (Steampipe, Prowler, CloudMapper or equivalent commercial tools). * DevOps and DevSecOps knowledge. * Cybersecurity frameworks and reference models: TIBER\-ES, NIST, MITRE ATT\&CK, MITRE DeTTECT, etc. **The following** **skills** **would best fit the team and project:** * Leadership. * Analytical ability. * Creative and proactive. * Organized, systematic, analytical. * Responsible and committed. * Teamwork and ability to perform under pressure. * Adaptability to change. * Results-oriented. **Languages** * Required: Spanish, English. **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent, dynamic, and multidisciplinary work environment. * Volunteering programs. **\#WeAreDiverse \#WePromoteEquality** We firmly believe that diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!
