Operations and Quality Technician – Tourist Accommodations

Description

**BeValle** is seeking an **Operations and Quality Technician** to join our tourist accommodation management team in the Tena Valley. We are looking for an organized, solution-oriented individual with strong attention to detail, who will help ensure our accommodations are always ready and in perfect condition, and that our guests receive excellent service throughout their stay. **What will your main responsibilities be?** * **Accommodation quality control:** inspecting cleanliness, equipment, furniture, and proper preparation of units prior to guest arrival. * **Incident supervision and follow-up:** identifying defects and maintenance needs, reporting issues, and tracking resolution. * **Equipment and inventory control:** amenities, kitchenware, linens, small appliances, and other items essential for proper unit operation. * **Operational coordination:** monitoring cleaning schedules, repairs, suppliers, material deliveries, and other necessary actions across apartments. * **Unit preparation:** managing heating systems, cribs, high chairs, terrace furniture, and other elements based on reservations and seasonal requirements. * **Guest assistance:** conducting in-person or remote check-ins, overseeing check-outs, and resolving accommodation-related inquiries during the guest’s stay. * **Ad-hoc cleaning tasks**, using materials provided by BeValle. * **Supporting onboarding of new units**, and liaising with suppliers, technicians, appraisers, or inspectors as needed. **What are we looking for?** A person who is: * Organized, responsible, and capable of working autonomously. * Solution-oriented and proactive when addressing day-to-day issues. * Detail-oriented and quality-focused. * Skilled at interacting with guests, colleagues, and suppliers. * Proficient in using mobile applications, email, and office productivity tools. * In possession of a valid **Class B driver’s license and personal vehicle**. * Prior experience in tourist accommodations, hotels, maintenance, operations, customer service, or similar roles is highly valued. **What do we offer?** * Opportunity to join an established and growing project in the Tena Valley. * A stable position with diverse responsibilities. * Work tools: **mobile phone and tablet**. * Full-time employment with scheduling adapted to the seasonal nature of the business. * **Annual gross salary: €17.100 – €19.000**, paid in 12 installments. * Reimbursement of mileage expenses. * Eligibility for a company car after 1 year. * Continuous training plan. Salary: €17,000.00 – €19,000.00 per year Benefits: * Professional development support * Flexible working hours * Option for an indefinite-term contract * Company laptop * Mileage reimbursement * Training program * Company mobile phone Work location: On-site employment