SAT JUNIOR MANAGER (Technical Support Engineer for Generators)

Description

Position Summary: We are seeking a Technical Support Engineer for Generators to provide technical support to customers and coordinate resources for field assistance and repairs, ensuring service quality. Key Highlights: 1. Professional development within a major industrial/technological group. 2. Continuous training in all aspects of the activity. 3. Joining a business with ambition to grow and improve. **We are looking for a Technical Support Engineer for Generators for our Flexible Power Generation business, where the main mission of this position will be:** Reporting to the current SAT Manager and under their training and supervision, providing technical support to customers throughout the service life of generators, from installation and commissioning onward. **Main Responsibilities** ------------------------- * Effectively and promptly support customer service regarding inquiries, complaints, and technical issues related to in-service generators. * Coordinate internal and external resources for field interventions and workshop repairs. Supervise daily information (photos, reports) and the final deliverable report. * Provide technical support to internal and subcontracted field engineers during technical assistance activities. * Collaborate with various internal departments to resolve technical inquiries and issues. * Technically, contractually, and logistically prepare technical assistance and repair activities at customer vessels/plants. * Report relevant issues to the Quality Department for root cause analysis and continuous improvement. * Develop and maintain technical documentation to ensure service quality and consistency. * Support the Commercial Department in defining spare parts, service, and contract offers. * Collaborate with the Technical Office on service-related aspects for design. * Travel occasionally to customer sites for technical assistance, technical meetings, and commercial support. * Travel to supplier facilities when necessary. **Requirements** -------------- * Electrical, Electromechanical, Naval, or Industrial Engineer. Alternatively, Mechanical or Electronics/Control Engineer. * Minimum 3 years’ experience in technical service, engineering, or project management within an industrial equipment environment. * Strong verbal and written communication skills with customers; service-oriented mindset. * Problem-solving attitude. * Teamwork and cross-functional coordination skills to achieve objectives. * Advanced level of English. **Preferred Qualifications** --------------- * Experience working with engines and/or electric generators, with solid technical knowledge of these products and associated service, engineering, and/or manufacturing processes. * Experience in service project management. * Attention to detail. * Ability to persuasively and logically defend positions. * Basic knowledge of SAP. * Basque language proficiency. **WHAT WE OFFER** ------------- * Professional development within a prestigious major industrial/technological group. * Continuous training in all aspects of the activity. * Opportunity to join a healthy business with strong growth and improvement ambitions. At Ingeteam, we value diversity and facilitate the inclusion of people with disabilities. Therefore, if you meet the general requirements for this vacancy and hold a disability certificate indicating a disability degree of 33% or higher, Ingeteam will positively consider your application—feel encouraged and contact us! #LI-DNP