Passenger Agent

Description

Job Summary: Baleària is seeking a Passenger Agent in Santa Cruz de Tenerife to serve customers, manage reservations and sales, and perform administrative and operational tasks. Key Highlights: 1. Customer service and management of reservations/ticket sales. 2. Collaborative work environment and continuous training. 3. Part of a leading company and Top Employer for the third year running. DESCRIPTION ### **Who Are We?** Baleària is a leading company in the maritime sector, comprising over **3\.000 people**, and committed to **innovation** and **sustainable development**. Our success is built on the passion and dedication of our teams, with whom we maintain a strong commitment to their **growth and well-being**, creating a top-tier work environment. This has enabled us to obtain the **Top Employer 2026** certification, renewing this distinction for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as **Passenger Agent** at our workplace in **Santa Cruz de Tenerife**, and we want you to join our team! ### **What Will Your Day-to-Day Look Like?** The selected candidate will be responsible for: * Serving customers and providing information about destinations, schedules, fares, etc., to deliver high-quality service * Managing reservation requests, ticket sales, and payments, upon customer request. * Handling boarding procedures to issue tickets and boarding passes to passengers, enabling them to board the vessel. * Performing daily personal cash register closing to reconcile the main cash register. * Preparing passenger lists for submission to various public authorities upon request. * Digitizing documentation for controlling passenger fare discounts requested by public administrations. * Performing auxiliary administrative and operational tasks inherent to the role. **Schedule:** Rotating morning or afternoon shifts ### **What Do We Offer You?** At Baleària, we value and care for our team. Here’s what awaits you when you join us: * **Continuous training**, through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * A **collaborative work environment**, where your ideas and contributions matter. * **Additional social benefits** (discount platforms, employee tickets, etc.) * A **leading company in the sector**, with an established culture and values. * A **Top Employer company**, reflecting our commitment to an outstanding working environment. REQUIREMENTS * English level B1; knowledge of additional languages is valued. * Availability to work rotating morning or afternoon shifts