Spa Receptionist

Description

**Additional Information** **Job Number**26111396 **Job Category**Spa **Location**Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management *Instantly recognizable, The Ritz\-Carlton Tenerife, Abama is the island’s most iconic resort: An oasis of tranquility where the sea, land, and subtropical vegetation blend effortlessly with iconic architecture inspired by the Moorish style. The 462 rooms and suites—divided between the vibrant Citadel and the exclusive Retreat—offer stunning views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award\-winning culinary destination in its own right, this 5\-star resort in Tenerife features world\-class restaurants ranging from light, casual dining to Michelin\-starred haute cuisine. Offering a sanctuary for escape, this timeless resort boasts numerous swimming pools, a 2\.500 m² Spa \& Fitness Center, and Europe’s largest Ritz Kids program.* **JOIN OUR TEAM!** … as **Spa Receptionist** for **The Ritz\-Carlton Tenerife, Abama**. **Who are we looking for…?** Are you passionate about creating exceptional wellness experiences and making every guest feel special from the very first moment? As a Spa Receptionist, you will be the first impression of our exclusive wellness center, playing a pivotal role in delivering a relaxing, personalized, and memorable experience for our guests. If you enjoy delivering impeccable service, possess excellent communication skills, and are motivated to work in a luxury environment focused on wellness and hospitality, we want to meet you! **Your responsibilities include…** * Warmly, professionally, and personally welcome guests, ensuring an exceptional experience from their arrival at the Spa. * Manage treatment, service, and activity reservations, modifications, and cancellations, ensuring proper scheduling coordination. * Provide detailed information about treatments, facilities, products, and promotions, tailoring it to each guest’s needs. * Conduct Spa guest check\-in and check\-out processes in accordance with The Ritz\-Carlton standards. * Efficiently, professionally, and solution\-oriented address guest inquiries, requests, and feedback. * Process payments and transactions related to Spa services following established procedures. * Coordinate communication between guests and various Spa professionals to ensure a seamless and personalized experience. * Maintain accurate and up\-to\-date information in reservation and management systems. * Ensure cleanliness, organization, and presentation of the Spa reception and welcoming areas. * Collaborate closely with therapy, fitness, beauty teams, and other hotel departments to deliver an integrated wellness experience. * Report any operational, maintenance, or guest experience\-related incidents. * Ensure compliance with Marriott International and The Ritz\-Carlton policies, procedures, and standards. **What we expect from you…** * You have completed secondary education or hold an equivalent qualification. * Prior experience in reception, customer service, wellness centers, hotels, resorts, or luxury environments is highly valued. * You enjoy working directly with guests and delivering excellence in service. * You possess excellent communication, organizational, and attention\-to\-detail skills. * You can manage multiple tasks simultaneously in a dynamic environment. * You are solution\-oriented, proactive, and guest\-satisfaction\-focused. * You have basic computer literacy and experience with reservation or hotel management systems (a plus). * **You speak Spanish; fluency in English is mandatory**, and additional languages are highly valued. * You are available to work rotating shifts, including weekends and holidays. * You already hold a **valid work permit for Spain.** * You identify with The Ritz\-Carlton’s core values of excellence, service, and hospitality. **How we inspire you…** Join our team and contribute to the growth of one of Europe’s most prestigious resorts. Your ability to generate new opportunities and build lasting relationships will help our guests and corporate clients experience extraordinary moments at The Ritz\-Carlton Tenerife, Abama. * An **attractive salary**, commensurate with your experience and responsibilities within a leading luxury hospitality company. * Travel worldwide to over 9\.500 hotels with **excellent employee rates** ("Explore Rate") and enjoy being pampered; this also applies to your family, partner, and parents. * Enjoy food & beverage offerings at over 9\.500 hotels with a **20% discount.** * Enjoy our culinary offerings with a **50% discount.** * Did you know you may qualify for up to a **75% discount on flights** if you reside in Tenerife? * Extensive **corporate benefits**, including many discounts on leisure and travel activities. * As a birthday gift, you’ll receive a **special surprise.** * Enjoy our resort as a **guest** after one year of service with us: A once\-in\-a\-lifetime experience! * We pay a **13th and 14th month salary.** * Innovative training concepts supporting your professional journey: We even have **our own training university!** * Opportunities for **promotion** and career development within an international company. * Enjoy a wide range of complimentary food options in **our employee cafeteria.** * Don’t worry about your **uniform** (if applicable): We provide it—and handle professional garment cleaning. * We love celebrating—and prefer doing so with you! Whether team outings, **employee celebrations**, Employee Week, anniversaries, etc., we always find reasons to celebrate you and your colleagues appropriately. * We also care deeply about **our community**, in many ways: Join our social responsibility initiatives to give back to society! * Your health is one of our top priorities, which is why we offer **comprehensive occupational healthcare.** (All benefit and bonus programs are subject to individual company regulations. Tax and social benefit laws apply, and any tax deductions are handled via payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offering at any time.) **Have we sparked your interest?** Then apply here on Marriott Careers with your application documents. Then apply here on Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture centered on people. We are committed to non\-discrimination on any protected basis—including disability and veteran status—or any other basis covered by applicable law. Across more than 100 award\-winning properties worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that, long after a guest stays with us, the memory remains. Attracting the finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Each day, we set the standard for rare and special luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with care and warmth every day. The Gold Standards form the foundation of The Ritz\-Carlton and guide us daily to be better than yesterday. It is this foundation—and our belief that our culture drives success—that has earned The Ritz\-Carlton its reputation as the global leader in luxury hospitality. As part of our team, you will learn and embody the Gold Standards—including our Employee Promise, Credo, and Service Values. And our promise to you is that we offer you the opportunity to take pride in the work you do and in the people you work alongside. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. Be where you can do your best work, start your purpose, belong to an incredible global team, and become the best version of yourself. With more than 100 award\-winning hotels worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that guests remember them long after they’ve departed. We seek the world’s finest hospitality professionals to create enduring memories, because we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and special luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to be better each day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to be better each day.