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Shop Employee Tenerife Sur

**Join Cooltra!** --------------------- **We are looking for a shop employee for our Tenerife Sur team** ------------------------------------------------------------------- **Cooltra**, we are the European leader in **shared two-wheeled mobility** and we're looking for a **shop employee** passionate about being part of our dynamic and international team. If you love challenges and enjoy working in an innovative environment, this is your opportunity! **What do we offer?** * **Attractive work environment:** Be part of a multicultural, open and international organization that values diversity and collaboration. * **Working hours:** Schedule from 9:00 to 17:00, full-time 40 hours per week (Mon-Fri) allowing you to balance your personal and professional life. * **Substitution contract:** Can be an opportunity to gain experience, try different industries or job types. * **Flexible compensation:** Through Cobee, we adapt your pay to your personal needs, helping you manage your finances better. * **Payroll advance:** With Payflow, you'll have access to your salary when needed, making your finances more flexible. * **Birthday day off:** Celebrate your special day as you deserve and enjoy a well-earned rest. * **Exclusive discounts:** Get a 50% discount on all Cooltra services, making it easier to access our products. * **Health benefits:** Medical insurance at a promotional price through Cigna, so you can take care of your wellbeing and that of your loved ones. * **Additional offers and discounts:** Take advantage of multiple offers through our partners, improving your quality of life. **What do we need from you?** * **English B2 level**: Allows you to serve foreign customers and expand the customer base, enhancing the shopping experience. * **Proactive and solution-oriented attitude**: Helps anticipate and resolve problems quickly, creating a smoother and more positive customer experience. * **Customer service experience**: Facilitates handling complaints and interacting with customers, increasing satisfaction and loyalty. * **Organization and planning skills**: Improves efficiency in task management and ensures smooth store operations. * **Ability to prioritize tasks**: Enables managing multiple tasks simultaneously, prioritizing urgent matters without affecting service quality. * **Social skills**: Encourages friendly and effective interactions with customers and colleagues, creating a pleasant atmosphere. * **Commercial and administrative profile**: Contributes to achieving sales targets and handling administrative tasks, maintaining orderly store operations. **Your main responsibilities will be:** * **Receiving and managing customer requests**: Attend customer inquiries, resolve their questions and process their requests, ensuring their needs are understood and met. * **Contract preparation**: Create and manage contracts to formalize agreements with customers, following company terms and conditions. * **Invoice control**: Review and verify generated invoices, ensuring charges are correct and reflect the services provided. * **Overdue payment management**: Identify and follow up with customers having pending payments, contacting them to regularize their accounts. * **Fleet control**: Monitor the condition and availability of vehicles or other company assets, ensuring proper maintenance and allocation. * **Handling complaints**: Receive and resolve customer complaints, acting promptly to solve issues and improve customer satisfaction.

59C5+83 Vilaflor, Spain