IT Technician (Fluent in Catalan)

Description

Job Summary: We are seeking an enthusiastic Helpdesk Technical Support Specialist with strong technological aptitude to resolve IT incidents both on-site and remotely, while prioritizing respectful and empathetic user interaction. Key Highlights: 1. Join a growing company with an outstanding team of professionals 2. Work focused on helping people resolve their IT issues 3. Opportunity for professional development within a technology-driven company We are looking for a Helpdesk Technical Support Specialist for a major company located in Barcelona (Sants area). If you have experience providing end-user support, are passionate about technology, and seek a serious, financially stable company that values people as individuals, let’s talk. Responsibilities: Resolve IT incidents and requests on-site at the workplace and remotely. Requirements: · Experience resolving Level 1 incidents · Higher Vocational Training Certificate (CFGS) in Systems, Cybersecurity, or Programming · Commitment to the role · Strong proficiency in Catalan is essential · Knowledge and experience in: o Active Directory (user provisioning, deprovisioning, permissions) o VPN user management o Remote access tools (LogMeIn, TeamViewer, etc.) o Operating Systems: Windows, macOS 𝑜 Mobile devices: Android and iOS 𝑜 Microsoft Office 365 𝑜 Fixed-line VoIP telephony 𝑜 Hardware (assembly and configuration of equipment) and software 𝑜 TCP/IP 𝑜 Ticketing tools such as JIRA, Zendesk, OTRS, Remedy, etc. · Interpersonal skills and ease of communication with users. Our work centers on helping people — this is crucial. We Offer: · Join a rapidly growing company with an outstanding team of professionals · Permanent contract: 3-month assignment with us, followed by direct employment with the client · Work location: On-site in Barcelona (Poble Nou area) · Full-time position. Monday to Friday. Regular hours Monday–Thursday 9:00–18:00; Friday is a compressed workday · Annual gross salary of €22,000 About Our Company: Sosmatic was founded in 1998 to assist people with their IT issues — 24/7. Today, 25 years later, we serve millions of households through insurance groups, banks, telecom providers, retailers, assistance services, and businesses of all sizes and sectors with our Helpdesk, Service Desk, Systems, and Cybersecurity services. The contact center is our fifth division — another pillar — within a company defined by its strong technological DNA and clear commitment to assistance. NGOs worldwide. We actively promote social inclusion and offer adapted positions for people with disabilities. Job Type: Full-time Salary: €22,000.00 per year Benefits: * Compressed workday on Fridays Application Questions: * What is your level of Catalan? * What is your salary expectation? Work Location: On-site employment