**About us** ============ SherpaPharma is part of Tiselab, a company that has been working closely with pharmaceutical manufacturers since 1994, providing a wide range of products and solutions for contamination control in aseptic processes. **Our project** =============== At SherpaPharma, we have developed a cloud\-based digital solution designed to streamline and improve the quality of the Environmental Monitoring microbiology process in the pharmaceutical industry, covering the entire workflow from planning to data analysis. **Role Mission** ================ As a **QA \& Customer Support Technician**, your mission will be to ensure product quality throughout the entire software development lifecycle while building customer trust by delivering outstanding technical support and service. **Key Responsabilities** ------------------------ * Define system requirements and translations based on Product Owner specifications for implementation by the development team. * Resolve internal questions regarding requirements and software developments. * Participate in brainstorming sessions to define new features, workflows, and product improvements. * Contribute to sprint planning by estimating the validation effort required for tasks within your area of responsibility. * Perform internal validation of new developments and coordinate findings with the development team. * Prepare and maintain detailed validation protocols, comprehensive project documentation, and user manuals, ensuring that all procedures and processes are clearly documented and kept up to date. * Execute system validation activities in accordance with **GAMP 5** during production releases. * Provide customer support during implementation, system configuration, and user training, as well as resolve customer questions and technical issues, ensuring high\-quality service and an excellent customer experience. **What we're looking for** -------------------------- * Knowledge of software testing and validation methodologies. * Experience working with Agile methodologies (e.g., Scrum). * Experience using test management and issue tracking tools (e.g., Jira). * Ability to interpret and prepare technical documentation. * Previous experience in customer support and incident resolution. * Proficiency in Microsoft Office. * Strong communication skills. * Ability to work both independently and collaboratively. * Strong attention to detail and commitment to quality. * Flexibility, adaptability, and strong organizational skills. **What we offer** ----------------- * Permanent full\-time contract. * Competitive fixed salary plus performance\-based variable compensation. * Annual bonus. * Hybrid work model, combining remote work with office days for meetings, team\-building activities, and training. * Flexible working hours to help you maintain a healthy work\-life balance. * €500 annual learning budget to invest in the training of your choice for your professional development. * The opportunity to join a growing company with a strong **Teal culture** and a **ROWE (Results\-Only Work Environment)** approach. * A collaborative environment where **Scrum** is part of the daily way of working.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
