Receptionist

Description

**Description:** ---------------- At **ABBA Hoteles**, we take pride in delivering exceptional experiences to our guests. To continue providing top-tier service, we are seeking a **RECEPTIONIST** to join our team at the **Hotel ABBA RAMBLA**. If you are passionate about hospitality and customer service, this is a perfect opportunity for you. Responsibilities: * **Customer Service:** Provide friendly and professional service to guests both in person and by phone, ensuring their satisfaction and comfort. * **Check-ins and Check-outs:** Efficiently handle check-in and check-out procedures, ensuring correct room assignments and accurate information registration. * **Rate Modifications:** Adjust and update rates across various OTA (Online Travel Agencies) platforms in accordance with hotel policies. * **Reservation Management:** Manage and coordinate room reservations—both individual and group—ensuring availability and occupancy control. * **Billing:** Process and issue invoices for rooms and meeting rooms, verifying charge accuracy and transaction correctness. * **Daily Closeout:** Perform daily hotel activity closeout, including account reconciliation and report preparation. * **Cash Drawer Reconciliation:** Conduct cash drawer reconciliation, monitoring and recording income while ensuring fund consistency. * **Email Management:** Monitor and manage the hotel’s email inbox, responding promptly and professionally. * **Charge Supervision:** Review and ensure correct allocation of charges to rooms and meeting rooms, preventing discrepancies and errors. We offer: * Opportunity to join a growing hotel chain with career development prospects. * Immediate hiring. * Indefinite-term permanent contract. * Full-time schedule of 40 hours. Afternoon shifts and occasional morning shifts. * A dynamic and professional work environment within a renowned hotel chain. * Opportunities for professional development and growth. * Compensation according to collective agreement. **Requirements:** --------------- * Prior experience in similar roles within the hospitality industry. * English level C1 (other languages are also valued). * Exceptional communication skills and strong customer orientation. * Ability to work independently and collaboratively in a team. * Familiarity with billing tools and cash handling.