Join our team at **NH Hotels & Resorts**, a global leader in upscale and mid-scale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint across Europe and the Americas, now embarking on its journey in countries such as China. You will have the opportunity to deliver reliable guest experiences that combine value, location, and your own personal human touch. You can join us in our mission to make every hotel stay extraordinary—meeting the needs of guests seeking functional hotels and resorts with a natural, fresh style and friendly service. Be part of a brand just like you: functional, natural, down-to-earth, innovative, reliable, and friendly. **What will be your mission?** ------------------------- As **Housekeeping Manager**, you will lead and motivate a team responsible for ensuring high standards of cleanliness and service throughout the hotel. Responsible for the daily management of housekeeping operations in the hotel’s ongoing effort to deliver exceptional guest service, you will also supervise the financial performance of housekeeping operations and the efficiency of laundry services. **What will you do?** --------------------------- * Plan, schedule, and organize work to ensure adequate staffing coverage across all shifts. * Support floor staff in cleaning and preparing rooms during emergencies, incidents, or urgent needs. * Supervise common areas (lobby, lounges, corridors, etc.) and guest rooms cleaned and prepared by floor staff (in-house or subcontracted). * Periodically organize comprehensive hotel cleanings and report maintenance items requiring repair to the maintenance department. * Collaborate with the front office to assign specific rooms based on guest requirements or special characteristics. * Supervise inventory and control of all floor department supplies (cleaning products, amenities, etc.). * Control expenditures across all cleaning areas and participate in preparing the department’s annual budget. * Develop and implement procedures to manage the quality of housekeeping and laundry services. * Manage and address guest feedback, suggestions, and complaints—creating and executing action plans. * Supervise and carry out preventive hygiene and sanitation maintenance tasks. * Recruit, interview, and train team members. * Provide supervision, feedback, and recognition to team members regarding their performance and development. **What are we looking for?** ------------------ * Minimum 1\-2 years of experience in similar roles, preferably in a hotel of comparable size and complexity. * High school diploma or equivalent qualification. * Fluency in the local language is mandatory; proficiency in English is highly valued. * Practical knowledge of various computer programs (e.g., Microsoft Office). **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams—who also enjoy exclusive benefits such as: * Global experience \- diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunities to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive privileges via our corporate loyalty program. **Thinking about your next challenge? Apply now!** *Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where everyone is valued and supported equitably. We promote equal opportunity and embrace diversity in all its forms. We warmly welcome all individuals.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
