Team Leader (Servicing)

Description

**Team Leader (Servicing)** =========================== * July 1, 2026 **What will be your responsibilities?** * Lead and coordinate the team, motivating them, resolving doubts and incidents, guiding them in collections management, and conducting daily follow-up on their performance and objectives. * Monitor management quality through call monitoring, meetings, periodic evaluations, and action plans to improve results or address underperformance. * Manage HR aspects of the team, including training, recruitment, evaluations, professional development, schedule control, absences, vacations, and regulatory compliance. * Conduct client and performance follow-up, analyzing data monthly, proposing operational improvements, and ensuring correct implementation of management procedures. * Maintain communication with clients, resolving incidents, channeling inquiries or documentation, supporting audits, delivering reports, and updating regulations or action plans. **What are the essential requirements?** Between 3\- 4 years of experience as a Team Leader/Team Coordinator in banking, debt recovery, or customer service call centers, familiar with working with KPIs. Knowledge of or familiarity with automatic dialing systems when developing strategies. An organized, empathetic, versatile, assertive individual with leadership skills, strong communication abilities, and a strong results orientation. Office software: advanced user of the Microsoft Office suite; Excel and PowerPoint are mandatory. **We offer** * A stable and established project. * A solid environment with experienced professionals, a positive atmosphere, and genuine concern for employee development. * An attractive compensation package. * Access to the company’s continuous training program. * Flexible working hours. * Hybrid work model. ##### **Permanent contract** ##### **Full-time** ##### **Barcelona**