Customer Support with Turkish

Description

Summary: As a Turkish-speaking Customer Support Agent, you will provide top-tier support to iGaming players via chat, email, and phone, ensuring professional service. Highlights: 1. Deliver excellent support to Turkish-speaking clients. 2. Respond to inquiries via phone, email, and chat. 3. Maintain a professional, empathetic, and solution-oriented attitude. FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top\-tier support to our global partners, and we are now expanding our team with Turkish\-speaking specialists. **Role Overview:** As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience. **Key Responsibilities:** * Deliver excellent support to Turkish\-speaking clients. * Respond to inquiries via phone, email, and chat in a timely manner. * Identify, troubleshoot, and resolve issues or escalate when necessary. * Record all interactions accurately in the company’s CRM system. * Maintain a professional, empathetic, and solution\-oriented attitude. **Requirements:** * Fluent Turkish and English (working proficiency). * Excellent communication and interpersonal skills. * Strong problem\-solving ability and patience. * Basic computer literacy (MS Office, CRM systems). * Prior experience in customer service is a plus, but not required. Job Type: Full\-time Work Location: In person