Job Summary: This entry-level management position oversees daily operations of restaurants, bars, and room service while ensuring guest and employee satisfaction and maintaining budgetary control. Key Responsibilities: 1. Assist in managing the restaurant team and supervise daily shift operations. 2. Deliver exceptional guest service and handle guest inquiries and complaints. 3. Conduct HR activities, oversee training, and provide performance feedback. **Additional Information** **Job Number**26062465 **Job Category**Food and Beverage \& Culinary **Location**Hotel Arts Barcelona, Marina 19\-21, Barcelona, Spain, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** An entry-level management position responsible for daily operations of restaurants/bars and room service. This role assists with menu planning, maintains sanitation standards, helps servers and hosts clean floors during peak dining hours, and supervises restaurant/bar and room service departments where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining operational budgets, and ensuring compliance with standards and legal obligations. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related fields. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; 2 years of experience in food and beverage, kitchen, or related fields. **Core Job Activities** **Assist in Managing the Restaurant Team** * Address employee issues and concerns. * Supervise employees and ensure performance expectations are met. * Provide feedback to employees based on observations of service behaviors. * Assist in supervising daily shift operations. * Supervise the restaurant and all related areas in the absence of the Restaurant Director or Restaurant Manager. * Attend departmental meetings and communicate clear, consistent information regarding departmental goals to drive desired performance. **Conduct Daily Restaurant Operations** * Ensure all employees have appropriate supplies, equipment, and uniforms. * Communicate any issues regarding food quality and service standards to chefs and restaurant managers. * Ensure adherence to all restaurant policies, standards, and procedures. * Supervise alcoholic beverage service in accordance with local laws. * Strive to achieve or exceed budgetary targets. * Perform all duties of restaurant staff and related departments as needed. * Open and close the restaurant. **Deliver Exceptional Guest Service** * Interact with guests and obtain feedback on product quality and service standards. * Supervise staffing levels to ensure guest service, operational needs, and financial objectives are all met. * Encourage employees to deliver exceptional guest service within established guidelines. * Handle guest inquiries and complaints, seeking supervisor assistance when necessary. * Strive to improve service performance. * Set a positive example for guest relations. * Assist employees in reviewing comment cards and guest satisfaction results. * Greet and recognize guests. **Conduct Human Resources Activities** * Oversee ongoing training initiatives. * Utilize all available on-the-job training tools for employees. * Communicate performance expectations according to each position’s job description. * Provide continuous coaching and guidance to employees regarding performance. *Marriott International is committed to being an equal opportunity employer and welcomes all individuals by providing employment opportunities. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our workforce. We commit to zero discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* At more than 100 acclaimed Ritz-Carlton hotels worldwide, **every** employee strives to create extraordinary, enduring, and unforgettable experiences for guests—timeless and indelible. Talented professionals from around the globe converge here to craft precious moments that last a lifetime. We believe creative inspiration, heartfelt care, and genuine empathy are at the heart of our success. We consistently exceed industry standards and set benchmarks for luxury service—and we take pride in delivering sincere care and comfortable experiences for our guests. Your responsibility is to always deliver thoughtful, gracious service—embodying The Ritz-Carlton’s “Gold Standards.” The Gold Standards form the foundation of The Ritz-Carlton brand and guide us step-by-step toward excellence. It is precisely this brand foundation and cultural philosophy that has propelled The Ritz-Carlton to success and earned its reputation as a leading global luxury hotel brand. Join The Ritz-Carlton team to learn our Employee Promise, Credo, and Service Values—and practice the Gold Standards to hone your skills. We pledge that **every** employee will feel proud to choose this career path and to work alongside outstanding colleagues. Joining The Ritz-Carlton means becoming part of Marriott International’s extraordinary portfolio of brands. Embark from **here**, realize your personal value, **pursue** your life goals, **join** an exceptional international team, and **showcase** your authentic self.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
