IT SUPPORT HELPDESK LEVEL I JUNIOR

Description

Position Summary: We are seeking a passionate Level I Helpdesk Support professional who enjoys assisting users with technical issues and delivering excellent service across multiple channels. Key Highlights: 1. Handle and resolve daily technical issue inquiries. 2. Provide technical support via telephone, email, and chat. 3. Collaborate with the team to resolve complex issues. **Description:** ---------------- **Job Description: IT SUPPORT HELPDESK LEVEL I** Are you passionate about helping people solve technical problems? This is your opportunity! We are looking for candidates for *Level I Helpdesk Support* to join our team and deliver outstanding service to our internal users. **Responsibilities:** * Handle and resolve users’ daily technical issue inquiries. * Provide technical support through various channels: telephone, email, and chat. * Log and track support tickets in the system. * Perform basic hardware and software diagnostics. * Install, configure, and maintain computer systems and peripherals. * Collaborate with other team members to resolve more complex issues. * Update the knowledge base with solutions to frequent problems. Join our mission to make technology work seamlessly for everyone! **Requirements:** --------------- **Minimum Requirements:** * Vocational training (FP Superior) in Administration and Computer Systems Networks, or CFGS in Microcomputer Systems and Networks, or equivalent. * Prior experience in technical support, preferably in a helpdesk environment. One year of relevant experience is desirable. * Basic knowledge of Windows operating systems. * Strong communication skills and ability to work in a team. * Customer orientation and commitment to problem resolution. * Knowledge of networks and hardware is a plus. * Immediate availability to start. * Residence near Badalona is desirable (not mandatory). **We Offer:** * Permanent contract. * Immediate incorporation into a growing multinational company. * Real opportunities for professional development. * Continuous work schedule with flexible start times between 7\-8 AM and end times between 3\-4 PM, Monday to Friday. * Initial training provided by the company.